Durham Women FC Privacy Policy
Effective Date: August 2024
At Durham Women Football Club (“Durham Women FC”, “we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit and interact with our websites, including our ticketing website and club website (collectively, the “Websites”).
By using our Websites, you agree to the collection and use of your information as outlined in this Privacy Policy. If you do not agree with this policy, please refrain from using our Websites.
1. Information We Collect
We collect information in the following ways:
1.1 Personal Data
We may collect personally identifiable information (PII) when you:
- Purchase match tickets
- Subscribe to our newsletters or updates
- Register for an account on our Websites
- Contact us via the Websites or through social media
This information may include:
- Name
- Email address
- Postal address
- Phone number
- Payment details (via secure third-party providers)
1.2 Non-Personal Data
We may automatically collect non-personal data through the use of cookies and similar tracking technologies. This may include:
- Browser type and version
- IP address
- Pages viewed
- Links clicked
- Device type (e.g., mobile, desktop)
- Time and date of visits
- Referring URLs
2. Use of Cookies
Cookies are small data files stored on your device when you visit a website. We use cookies to track and analyze your interactions with our Websites to enhance your experience and provide relevant marketing. By using our Websites, you consent to the use of cookies as described in this Privacy Policy.
2.1 Types of Cookies We Use
- Essential Cookies: Necessary for the basic functionality of the Websites, such as allowing you to purchase tickets.
- Analytical/Performance Cookies: Help us understand how visitors interact with our Websites, so we can improve its performance.
- Marketing and Advertising Cookies: Used to provide targeted advertisements on social media and other platforms, as well as personalized email marketing based on your browsing history and interests.
2.2 Managing Cookies
Most browsers automatically accept cookies. However, you can choose to block or delete cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our Websites.
3. How We Use Your Information
We may use the information collected for the following purposes:
- To provide you with products or services, such as ticket sales and merchandise
- To send you marketing communications, including email newsletters, promotional offers, and information about upcoming matches or events
- To display personalized ads on social media platforms (e.g., Facebook, Instagram, X)
- To improve the functionality and performance of our Websites through analysis of user behavior
- To respond to your inquiries or provide customer support
4. Third-Party Services
We may share your information with third-party service providers to assist us in running our Websites, conducting marketing campaigns, or processing payments. These service providers may include:
- Email marketing platforms (e.g., Brevo)
- Social media platforms (e.g., Facebook, Instagram)
- Payment processors
- Data analytics companies (e.g., TwoCircles)
These third-party providers are required to comply with applicable data protection laws and ensure the confidentiality and security of your information.
5. Social Media Advertising
We may use your data to create targeted advertising campaigns on social media platforms, including Facebook, Instagram, and Twitter. This may involve uploading lists of email addresses to these platforms, which match them with users for the purpose of showing relevant ads.
You can manage your preferences for social media advertising through your individual social media platform’s settings.
6. Email Marketing
With your consent, we may send you promotional emails containing news, offers, and information about Durham Women FC. You can unsubscribe from these communications at any time by clicking the “unsubscribe” link in the email or by contacting us directly.
7. Data Retention
We will retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations.
8. Your Rights
You have certain rights in relation to your personal data, including:
- The right to access your personal data
- The right to request correction or deletion of your personal data
- The right to object to or restrict certain types of data processing
- The right to withdraw your consent to email marketing at any time
To exercise these rights, please contact us.
9. Data Security
We take reasonable steps to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Durham Women FC
Durham University Sports Park, Maiden Castle, Stockton Road, Durham, DH1 3SE
lee.sanders@durhamwfc.co.uk
